If in any case you changed your mind, you can cancel your order within 24 hours of your purchase provided that the item has not been dispatched. Please e-mail shop@ca-fune.com with title "Order cancellation”.

We accept return or exchange of unused full-priced goods within 14 days of goods delivered. All sale and personalised items are final and cannot be refunded. 

How to return: 

Hong Kong & Macau customers: Visit our Hong Kong Return Portal to initiate a return

Customers from other countries & regions: Visit our International Return Portal to initiate a return

Return Cost:

Hong Kong - Free

Worldwide - view our international return fee or use your own carrier.

*Initial shipping charges, as well as duties & taxes in some regions cannot be refunded. For more detailed info, please contact us at: shop@ca-fune.com

Return Eligibility:

To return, items must be unworn and returned with original packaging, including all protective materials and stuffing. Please pack the return item(s) in its original packaging, including all original accompanying documents. If you choose to return by your own carrier, please send item(s) through a method with tracking as Cafuné is not responsible for any returned packages not received. Returns that do not meet our policy will be rejected.

If in the rare instance that you find a purchase is (i) damaged during transit; (ii) suffers from a manufacturing defect; or (iii) has been wrongly delivered to you, please email us at shop@ca-fune.com within 48 hours of receiving your order with details of the damaged, faulty or wrongly delivered product(s) and we will take care of it.

Repeated Returns:

Cafuné will monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to future orders being refused.

After we have received your package, you will receive a refund confirmation email with details of the item you have returned and the amount that will be refunded to your original payment method. Please allow up to 7 days for the refund to appear in your account.

All sale items are final and cannot be refunded.

All personalised items are final and cannot be refunded.

If you'd like to exchange an item, please email shop@ca-fune.com with email title 'Exchange for Order #' and we will assist you.