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PAYMENT

WHAT ARE YOUR PRICES IN?

Our prices are in US dollar (USD), Hong Kong dollar (HKD) and Japanese yen (JPY). 
Our website detects your location and automatically selects a preferred currency based on that. You can also change the currency manually using the Currency Switcher.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept Visa, MasterCard and American Express.
We also accept Paypal, Apple Pay and Google Pay.

WHEN WILL MY CREDIT CARD BE CHARGED?

Normally your card will be charged within 5 working days.

WILL I BE CHARGED TAX?

All prices are exclusive of tax and duties. Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country.

Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs. 

SHIPPING

Has Covid-19 affected shipping times?

There is no impact on local deliveries in Hong Kong, however as many airlines have made substantial adjustments to their flight frequencies, please expect 7-10 days delay on all international shipment. Countries that are on strict lockdown may also require longer delivery time. 

We've also switched to courier companies with more frequent flights to ensure a faster delivery. For any questions, please feel free to chat with us using the Live Chat function. 

WHAT IS THE SHIPPING CHARGE?

Hong Kong & USA - Free

International Standard - USD15 / Free for orders above USD300
International Express - USD30 

WHERE DO YOU SHIP? HOW LONG DOES IT TAKE TO SHIP TO MY COUNTRY?

We process and ship orders from our Hong Kong warehouse Monday-Friday. All orders will be processed within 2 business days.

International Express - delivery within 3 to 5 days.
International Standard - estimated delivery time is listed below,

Australia - up to 8 days
Canada - up to 12 days
China - up to 10 days
EU - up to 12 days
Hong Kong - up to 3 days
Japan - up to 8 days  
Macau - up to 6 days
Russia - up to 14 days
Singapore - up to 6 days
South Korea - up to 8 days
Taiwan - up to 9 days
Thailand - up to 8 days
UAE - up to 6 days
UK - up to 8 days
USA - up to 17 days

We try our best to ship your product according to the estimated lead times provided. If your shipment takes longer than originally estimated, we will let you know via email and we will make every effort to complete your order as quickly as possible.

If your destination is not listed above, please enquire at shop@ca-fune.com

WHAT SHIPPING CARRIERS DO YOU USE?

We use various carriers including FedEx, Hong Kong Post and SF Express to do deliveries.

HOW CAN I TRACK MY ORDER?

When we ship your order you will receive a shipping confirmation email with a unique tracking number and tracking link to the respective carrier.

WILL I NEED TO PAY TAX AND DUTIES?

Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country. Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.

RETURNS

CAN I CANCEL MY ORDER?

If in any case you changed your mind, you can cancel your order within 48 hours of your purchase if the item has not been dispatched. Please e-mail shop@ca-fune.com with title "Order cancellation”.

WHAT IS YOUR RETURN POLICY?

All sale and personalised items are final and cannot be refunded. We accept return or exchange of unused full-priced goods within 14 days of goods delivered.

To return an item, please email shop@ca-fune.com with your order number to request for a return instructions. Returns for Hong Kong and US orders are free of charge. Item(s) must be unworn and shipped with original packaging, including accompanying commercial invoice. Please send item(s) through a method with tracking as Cafuné is not responsible for any returned packages not received. We reserve the right to refuse any returned item that does not meet our return policies.

If in the rare instance that you find a purchase is (i) damaged during transit; (ii) suffers from a manufacturing defect; or (iii) has been wrongly delivered to you, please email us at shop@ca-fune.com within 48 hours of receiving your order with details of the damaged, faulty or wrongly delivered product(s) and we will take care of it. 

HOW LONG DOES IT TAKE FOR A REFUND TO BE PROCESSED?

After we received your package, you will receive a refund confirmation email with details of the item you have returned and the amount that will be refunded to your original payment method. Please allow up to 7 days for the refund to appear in your account.

Tax and duties are not refundable. Please contact your local customs agency directly to enquire refunding taxes and duties.

CAN I RETURN A SALE ITEM?

All sale items are final and cannot be refunded.

CAN I RETURN A PERSONALISED ITEM?

All personalised items are final and cannot be refunded.