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Payment

WHAT ARE YOUR PRICES IN?

Our prices are in US dollar (USD), Hong Kong dollar (HKD), British Pounds (GBP), Euro (EUR), Chinese Yuan (CNY) and Japanese yen (JPY). 
Our website detects your location and automatically selects a preferred currency based on that. You can also change the currency manually using the Currency Switcher.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept a wide range of payment methods including:

- Visa, MasterCard and American Express
- Unionpay and Alipay
- Paypal, Apple Pay and Google Pay

For Hong Kong customers, you can also use PayMe or FPS for payments.

For Japan customers, you can pay cash on delivery (except for pre-order items).

WHEN WILL MY CREDIT CARD BE CHARGED?

Normally your card will be charged within 5 working days.

WILL I BE CHARGED TAX?

Except orders to China, UK and EU, all other customers will be responsible for import taxes, customs duties and fees levied by the destination country.

Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.

SHIPPING

WHAT IS THE SHIPPING CHARGE?

Hong Kong & USA - Free shipping

Worldwide - Free for orders above USD300 / USD15 Standard shipping

Express delivery - USD30 

For below destinations, only express delivery is available due to unreliable postal service:
- Greece
- Hungary
- India
- Indonesia
- Israel
- Lithuania
- Philippines
- Qatar
- Russia
- Saudi Arabia
- South Africa
- Turkey
- Ukraine
- Vietnam

WHERE DO YOU SHIP? HOW LONG DOES IT TAKE TO SHIP TO MY COUNTRY?

We process and ship orders from our Hong Kong warehouse Monday-Friday. 

Express - processed in 1 day, delivery within 3 to 5 days.

Standard - processed in 3-4 days, estimated delivery time is listed below:

Australia - 4-7 days
Canada - 4-7 days
China - 7-12 days
EU - 4-7 days
Hong Kong - 1-2 days
Japan - 3-6 days  
Macau - 2-4 days
Russia - 7-12 days
Singapore - 2-5 days
South Korea - 2-5 days
Taiwan - 2-5 days
UAE - 7-12 days
UK - 4-7 days
USA - 2-5 days

This is a rough guideline of expected shipping time. If your shipment takes longer than estimated, we will let you know via email and make every effort to complete your order as quickly as possible.

If your destination is not listed above, please enquire at shop@ca-fune.com

WHAT SHIPPING CARRIERS DO YOU USE?

We use FedEx, Hong Kong Post, Yamato and SF Express for deliveries.

HOW CAN I TRACK MY ORDER?

Track your Cafuné order here using your order number, email or tracking number.

Alternatively you can track via the shipping confirmation email with link to respective carrier.

WILL I NEED TO PAY TAX AND DUTIES?

Please note that customers (except China, UK and EU orders) will be responsible for import taxes, customs duties and fees levied by the destination country.

Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs.

RETURNS

CAN I CANCEL MY ORDER?

If in any case you changed your mind, you can cancel your order within 24 hours of your purchase provided that the item has not been dispatched. Please e-mail shop@ca-fune.com with title "Order cancellation”.

HOW TO RETURN A PRODUCT?

We accept return or exchange of unused full-priced goods within 14 days of goods delivered. All sale and personalised items are final and cannot be refunded. 

Hong Kong & USA - Free returns

Worldwide - USD30 (deducted from refund) / free if you ship using your own courier

Visit our Returns Centre to start a return or exchange

Item(s) must be unworn and shipped with original packaging, including accompanying commercial invoice. Please send item(s) through a method with tracking as Cafuné is not responsible for any returned packages not received. We reserve the right to refuse any returned item that does not meet our return policies.

If in the rare instance that you find a purchase is (i) damaged during transit; (ii) suffers from a manufacturing defect; or (iii) has been wrongly delivered to you, please email us at shop@ca-fune.com within 48 hours of receiving your order with details of the damaged, faulty or wrongly delivered product(s) and we will take care of it. 

HOW LONG DOES IT TAKE FOR A REFUND TO BE PROCESSED?

After we received your package, you will receive a refund confirmation email with details of the item you have returned and the amount that will be refunded to your original payment method. Please allow up to 7 days for the refund to appear in your account.

Tax and duties are not refundable. Please contact your local customs agency directly to enquire refunding taxes and duties.

CAN I RETURN A SALE ITEM?

All sale items are final and cannot be refunded.

CAN I RETURN A PERSONALISED ITEM?

All personalised items are final and cannot be refunded.

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