Shop Policy

Unless otherwise stated, defined terms herein shall have the same meanings attributed to them as those contained in the "Terms and Conditions of Use Of Cafuné Website".

 

Online Shop

The Site provides an online platform through which you could browse, shop for, order and/or purchase Cafuné's products.  

Product Availability

Cafuné's products are sold through the Site on a 'first come, first served' basis, and are subject to the availability of the product. Please note that products placed in your "shopping cart" are not reserved. The product(s) which you have placed in the "shopping cart" remains available as long as you do not clear your browser's local storage. Where the product(s) which you have placed in the "shopping cart" has been sold out, you will receive an automatic notification to that effect.

Product Representation

Cafuné may make changes to any products or services offered on the Site, or to the applicable prices for any such products or services, at any time, without notice. The materials on the site with respect to products and services may be out of date, and Cafuné makes no commitment to update the materials on the site with respect to such products and services.

The colours of products seen on www.ca-fune.com will depend on the monitor and it can vary from the accurate colour of the product. We strive to represent our products as accurately as possible on the display of the colours, the materials, lining, leather and so on. However, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Although every effort is made to source the best marble, the natural stone is a product of nature. Therefore variations in colour, pattern and veining are expected. The marble on each product is unique, and may differ from the sample or images shown on all Cafuné's communication channels. Please avoid storing Cafuné items in humid areas and avoid long periods of sun exposure.  

Prices

All prices are in Hong Kong dollars. Your total order price will include the price of the product(s) plus any shipping charges. Please note that you will be responsible for import taxes, customs duties and fees levied by the destination country. Customs, duties, and taxes vary from country to country, please check with your local customs agency for details and estimated costs. When customs clearance procedures are required, it can cause delays beyond our original estimated delivery date.

Cafuné reserves the right to change prices for products at any time.

Payment terms

We accept Paypal, Visa, MasterCard and Amex payment. Payment via bank transfer, cheque or cash on delivery are not accepted.

You will be charged at the time of placing the order and an order confirmation will be sent to your email. By submitting an order to us through our website you warrant that the payment details provided by you are valid and correct and that when your order is accepted and processed, payment will be made in full. All payments made on www.ca-fune.com are processed securely using HTTPS and payment is debited from your card at the time of order being processed.

Shipping

All shipping within Hong Kong will be free of charge and a special flat rate shipping for HKD$230 (~USD30) is applicable to all international orders. 

If your country is listed as unavailable, please contact shop@ca-fune.com and we will try to arrange special delivery for you, subject to extra charge. 

Your Cafuné purchase will be shipped within 2 business days. You will receive a shipping confirmation with a tracking number once it is shipped. We try our best to ship your product according to the estimated lead times provided in the FAQ section. If your shipment takes longer than originally estimated, we will let you know via email and we will make every effort to complete your order as quickly as possible.

In the event that a delay arises and the estimated shipment is not met, Cafuné is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in these Terms, to provide any discounts, refunds or credits due to any such delays.